I haven't posted anything in a while. I hope this explains why, at least partially. I was distracted and I've always been lazy. For anyone who regularly checks my blog my heartfelt apologies. What follows is a letter to Vodafone. Submitted via a query form thing. A confirmation email has been received but I've been delayed over long and I'm eager.
Dear Sir/Madam,
Let me first introduce myself, my name is Conan, Champion of the People or if you would prefer the introduction given as one number among many my number is 0871234567.
I've had that number since I've had a phone. Details of which I am sure you can check more accurately but I think that has been nearly a decade. My first phone was a Nokia 3210 an iconic phone. My first phone was bought from Eircell which you as a company later purchased and in that transition I stood by you. I've been with you since then. I've been loyal. Phones have come and gone but we have prevailed. Or at least had.
Recently I met a young lady. Charming, beautiful, funny – all of those things that one looks for in a lady. As things sometimes do, things went well. This young lady is on the O2 network. Drawn to her as I was I changed network. I kept my number, that seems selfish of me but I did. I moved to O2 and signed an 18month contract. This was a purely financial decision. I know sometimes people say it's nothing personal, but I can assure you in this case it wasn't. I was decided only by lust and avarice.
As things sometimes do, things went awry. The lady, no less charming, beautiful or funny is gone. I am left with a contract and a sense that disloyalty no matter at whom it is directed never goes unpunished.
I'm not writing to you looking for anything. Just to say that I left vodafone through no fault of yours. I wasn't, as a customer, impressed by the operation red promotion. Ultimately that had no impact on my costs or as I gather the costs of others, it could be seen by more cynical men than I to be an empty gesture more about the bluster and marketing than helping customers but as I am no longer a customer and unable to return to Vodafone, you can ignore my criticisms and accept my apology.
I do hope that this soothes any unease you had over my departure. Once again I'd like to say I'm sorry and in future will think more highly of my longstanding relationships and not rush off for transient new one.
Regards,
Conan
Any reply from Vodafone will be posted.
Reply from Vodafone
Faceless and unloving as it is, maybe this is all I deserve?
Dear Mr Conan
Thank you for contacting us with your query.
Thank you for taking the time to contact us. When you are porting
back to the Vodafone network you can process this in a Vodafone store
or online at our website.
If you have any further queries, please call us on CallSave 1850 20
87 87 between 08:00hrs to 22:00hrs and we will be happy to assist you.
Yours sincerely
Vodafone Customer Care Team
For what it's worth, Mr. Conan, I'm reasonably certain that the person who decided which email template was an appropriate response to your heart-felt email was not of this fair country, nor likely even this continent.
ReplyDeleteHow awfully presumptious of them
ReplyDelete